Martínez Cruises Supply, S.L.
Provisioning Excellence. Delivering Trust.
 
 

PRIVACY POLICY

1. DATA CONTROLLER

In accordance with Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 of 5 December on the 

Protection of Personal Data and Guarantee of Digital Rights, users are hereby informed that any personal data provided through this website will be processed by:


Data Controller: MARTINEZ, GRUPAJES Y MUDANZAS, SL
Tax Identification Number (CIF): B35077833
Registered Office: [FULL REGISTERED ADDRESS]
Telephone: [TELEPHONE NUMBER]
Email: [CONTACT EMAIL]
Website: [WEBSITE DOMAIN]
Hereinafter, MARTINEZ, GRUPAJES Y MUDANZAS, SL shall be referred to as the "Company".

2. PERSONAL DATA WE COLLECT


The Company may collect and process personal data voluntarily provided by users, for example, when they:

  • Contact the Company.
  • Request information about the services offered.
  • Request a quotation.
  • Complete a contact form.
  • Contact the Company by email or telephone.
  • Subscribe to commercial communications, where applicable.
  • Browse the website, through certain technical data and cookies, as described in the Cookies Policy.


Depending on the purpose and the form used, the data collected may include:

  • Name and surname.
  • Company name, where applicable.
  • Email address.
  • Telephone number.
  • Postal address.
  • Information relating to the requested service.
  • Any other information voluntarily provided by the user.

The user guarantees that all information provided is truthful, accurate, complete and up to date.

3. PURPOSES OF PROCESSING

MARTINEZ, GRUPAJES Y MUDANZAS, SL may process personal data for the following purposes:


a) Managing enquiries and requests
To receive, manage and respond to enquiries, requests for information and other communications submitted through the contact forms, email, telephone or other available communication channels.

b) Preparing and managing quotations
To process quotation requests relating to removals, groupage transport, transportation and other services provided by the Company.
Where necessary to prepare a quotation, the Company may process information concerning the origin and destination of the service, characteristics of the removal or transport, approximate volume of goods, proposed dates and any other information required to assess the requested service.

c) Managing contractual relationships
Where the user contracts the Company's services, personal data will be processed for the purpose of managing the contractual relationship, including service provision, invoicing, payments, service-related communications and compliance with applicable legal obligations.

d) Customer service
To manage communications following the provision of services and to handle incidents, complaints, queries or requests relating to contracted services.

e) Compliance with legal obligations

To comply with the legal, tax, accounting, administrative and other obligations applicable to the Company.

f) Commercial communications
Where the user has provided the required consent, or where otherwise permitted by applicable law, personal data may be used to send information about the Company's services, news, promotions and other commercial communications.
Users may opt out of receiving commercial communications at any time by following the instructions provided in the relevant communication or by contacting the Company.

g) Website security and operation
To prevent fraudulent or improper use, ensure the security of communications and maintain the proper functioning of the website.

4. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, the legal basis for processing personal data may be:
The user's consent, where consent has been requested and provided.
The performance of a contract or the taking of pre-contractual steps, where processing is necessary to manage a quotation request, contract or provision of services.
Compliance with a legal obligation, where processing is required by applicable law.
The legitimate interests of the Company, where processing is necessary for legitimate purposes pursued by the Company, provided that such interests do not override the rights and freedoms of the data subject.
Where processing is based on consent, the user may withdraw their consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before the withdrawal.

5. DATA RETENTION

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected.
Where data is processed to manage an enquiry or request for information, it may be retained for as long as necessary to deal with and close the relevant 

request.

Where a contractual relationship exists, data will be retained for the duration of the relationship and thereafter for the periods required to comply with legal obligations and address any potential liabilities arising from the contractual relationship.

For commercial communications, data may be retained until the user requests its deletion, withdraws consent or objects to the processing, without prejudice to any data that must be retained by law.

Once the applicable retention periods have expired, personal data will be deleted or, where appropriate, duly blocked in accordance with applicable legislation.

6. RECIPIENTS OF PERSONAL DATA

As a general rule, personal data will not be sold, rented or disclosed to third parties unless there is a legal obligation to do so, disclosure is necessary to provide the requested service, or the user's consent is required and has been obtained.

Personal data may be processed by service providers acting on behalf of MARTINEZ, GRUPAJES Y MUDANZAS, SL, including providers of:

  • IT and web hosting services.
  • Email and communications services.
  • Technical maintenance and support.
  • Business management and accounting services.
  • Form and enquiry management tools.
  • Other services necessary for the Company's business operations.

Where required by applicable law, such providers will process personal data under the Company's instructions and pursuant to the appropriate data processing agreement.

Personal data may also be disclosed to public authorities, government bodies, financial institutions, insurers, professional advisers or other third parties where necessary to comply with a legal obligation, manage a contractual relationship or protect the Company's legitimate rights and interests.

7. INTERNATIONAL DATA TRANSFERS


As a general principle, MARTINEZ, GRUPAJES Y MUDANZAS, SL will seek to use service providers whose processing of personal data takes place within the European Economic Area.

However, certain technology providers may involve the transfer of personal data outside the European Economic Area.

Where international transfers take place, they will be carried out using a legally recognised mechanism under applicable data protection legislation, such as an adequacy decision of the European Commission, Standard Contractual Clauses or other appropriate safeguards.

8. USER RIGHTS

Users may exercise the following rights in relation to their personal data:
Right of access: to obtain confirmation as to whether their personal data is being processed and to obtain information about such processing.
Right to rectification: to request the correction of inaccurate or incomplete personal data.
Right to erasure: to request deletion of personal data where the legal requirements are met.
Right to object: to object to certain processing activities.
Right to restriction of processing: to request restriction of processing in certain circumstances.
Right to data portability: to receive personal data provided by the user in a structured, commonly used and machine-readable format, where applicable.
Right to withdraw consent: to withdraw consent where processing is based on consent.

Requests to exercise these rights may be submitted to:

Email: [PRIVACY/CONTACT EMAIL]
Postal address: [FULL REGISTERED ADDRESS]

The request should specify the right being exercised. The Company may request proof of identity where necessary to prevent unauthorised access to personal data.

The exercise of these rights is free of charge, except where applicable law permits a reasonable fee for manifestly unfounded or excessive requests.

9. RIGHT TO LODGE A COMPLAINT

If the user believes that the processing of their personal data does not comply with applicable legislation, they may contact MARTINEZ, GRUPAJES Y MUDANZAS, SL in order to seek a resolution.

Users also have the right to lodge a complaint with the competent data protection supervisory authority.
In Spain, the competent supervisory authority is the **Spanish Data Protection Agency (AEPD)**.

10. PERSONAL DATA OF THIRD PARTIES

If the user provides the Company with personal data relating to third parties, the user declares that they have the necessary legal basis or authorisation to provide such data and, where required, that they have informed the relevant individuals about the processing of their data.

The Company may request evidence of such authorisation or legal basis where necessary.

11. CHILDREN

This website is not specifically directed at children.
MARTINEZ, GRUPAJES Y MUDANZAS, SL requests that minors do not provide personal data through the website without the authorisation of their parents, guardians or legal representatives where such authorisation is required by applicable law.

If the Company becomes aware that it has received personal data from a minor without the necessary legal basis, it will take reasonable measures to delete such data.

12. DATA SECURITY

MARTINEZ, GRUPAJES Y MUDANZAS, SL implements appropriate technical and organisational measures to protect personal data against loss, destruction, alteration, unauthorised access or any other unlawful form of processing.

However, no security system can guarantee absolute protection. Users should therefore be aware of the risks inherent in transmitting information over the Internet.

13. COOKIES

This website may use cookies and similar technologies.

Cookies may be used to ensure the proper functioning of the website, remember certain preferences, obtain statistical information about browsing activity and, where applicable, display or measure advertising content.

Detailed information regarding the cookies used, their purposes, types and configuration is available in the website's **Cookies Policy**.

Where required, the website will request the user's consent before installing cookies that are not strictly necessary.

14. CONTACT FORMS

Personal data entered by users into website forms will be processed only for the purposes stated at the time of collection.

Before submitting a form involving the processing of personal data, users will be able to consult this Privacy Policy and, where required, provide consent through the relevant checkbox.

Users should avoid entering sensitive personal information or personal data that is not necessary to process their request.

15. COMMERCIAL COMMUNICATIONS


Where the user has authorised the sending of commercial communications, or where applicable law permits such communications without prior consent, MARTINEZ, GRUPAJES Y MUDANZAS, SL may send information relating to its services.

Users may unsubscribe from such communications at any time by using the mechanism provided in each communication or by contacting:
Email: [CONTACT EMAIL]

Unsubscribing from commercial communications will not prevent the Company from sending communications necessary to manage an existing contractual relationship or respond to a user's request.

16. CHANGES TO THIS PRIVACY POLICY

MARTINEZ, GRUPAJES Y MUDANZAS, SL may amend this Privacy Policy where necessary to reflect changes in legislation, case law, technology or the Company's activities.

The version published on this website shall be the version applicable at any given time.

Last updated: [01/09/2026]